Put an end to 're-dos'

Clients Work

How you work at the beginning of a job can help you avoid being asked to re-do work


 

Finalising the key details of a project with the customer before you begin reduces the risk of corrections later. Here are some things to bear in mind.

 

Spell out the details

 

Put everything you've agreed with the client in writing in the scope of work. Provide as much detail as you can and don't start work without reaching an agreement. Give a full breakdown of which walls are to be painted, the number of coats, the volume and colour codes or names of paint, any preparation and cleaning work, as well as what’s not included. See 'How to create client agreements' for more on what to mention.

 

Create a one-sheet

 

A 'one-sheet' highlights the most important aspects of the job and often forms part of the client agreement. While the agreement has all of your terms and conditions, the one-sheet is a useful reminder of the important details: colour codes or names, the expected start and finish dates, preparation work, finishes, what is to be painted and when payment is due. Keep the sheet on site as a checklist.

 

Check in regularly

 

Checking in with the client throughout the project means you can make adjustments as you go along, rather than at the end. If they’re at work while you’re on the job, consider a catch-up call every few days to see if they’re happy. If they’re away on holiday, it might be worth sending them images of your progress by email.

 

Make colour the client’s choice

 

Offering your expertise on colours is a valuable service, but to avoid problems later, always let the customer make the final selection. Use the Visualizer app to help them make a decision, then include their choice in the scope of work and client agreement, so there’s no chance of a dispute at the end of a job.