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Importance of the Guarantee

Importance of the Guarantee

The Guarantee is there to provide your customer with extra peace of mind, making it a great sales tool there to benefit your business, so we want to ensure you are able to make the most of it!

As a Dulux Select Decorator, you should be guaranteeing your workmanship for a minimum of two years and one of the benefits of being a Dulux Select Decorator is that AkzoNobel will additionally underwrite your workmanship guarantee for the same two-year period.

How does the Guarantee benefit me and my customer?

If an AkzoNobel product is at fault, then AkzoNobel will take the appropriate action to rectify the issue. Alternatively, if the fault within a job is workmanship related, then you the member will be responsible for rectifying the issue. However, AkzoNobel and the Dulux Select Decorators team will always endeavour to provide advice and support for you where possible, when dealing with the issue - completing an independent and fair assessment for all parties involved.

In the unlikely scenario where a Select member defaults on their guarantee, AkzoNobel will ensure the work is completed to a satisfactory standard by appointing another scheme member. It is this assurance for homeowners, which makes the Guarantee a great sales tool for members.

Reasons for non-guarantee:

There are several reasons why work cannot be covered by the Select Guarantee, at which point you will need to issue a Disclaimer form. Here are several key reasons when a job or certain areas of a job should be disclaimed:

  • Products used outside of the AkzoNobel brand portfolio

  • Non-residential premises

  • Poor substrates

  • Your professional advice is not taken

Further details on the Guarantee are stated within the actual Guarantee form and, terms & conditions can be found in section 12 of the Membership Rules.

How does the Guarantee work?

To help you understand exactly how the Guarantee works, we've created a simple step-by-step guide, making it easy for you to use to the Select Guarantee. We are here to support you and help you stand out from the competition, so if you require further guidance on the Guarantee or the process please contact us on 0333 222 7022.