Dulux Promise

We promise our paint will give you the perfect colour with a uniform finish and the coverage stated, or we’ll replace it.

Perfect Colour

We recognise that choosing the perfect colour isn’t easy. Therefore, if you don’t love the colour we will replace it under the Dulux Promise

Uniform Finish

When you paint a wall, you want a good finish. Our paints will give you an even uniform finish without patchiness

Coverage Stated

You can be confident in the covering power of our paints. Our paint will give the coverage stated in our product information.

How to claim

Step one


Contact AkzoNobel Customer Advice Centre

Email: duluxpromise@akzonobel.com Post: AkzoNobel Customer Advice Centre, The AkzoNobel Building, Wexham Road, Slough, SL2 5DS
Step two

Details We Need

  • A clear copy of your itemised receipt or invoice showing the details of the Selected Product that you have purchased, the date of the purchase and the price paid for the Selected Product;
  • Description of the issue with the colour, the finish or the coverage stated of the Selected Product;
  • The postcode of the address at which the Selected Product has been applied
  • A photograph of the wall(s) painted with the Selected Product.
  • The batch number that is printed on the can

Step three


We will send a product voucher

Upon validation of the claim, a voucher for the replacement product will be sent to you by post within 28 days.

Where can I use my voucher?

Voucher accepted in B&Q, Homebase, Dulux Decorator Centres, Brewers, Jewson, TP and most independent stockists.
Email: duluxpromise@akzonobel.com Call: 0333 222 7070 (Dulux Trade) or 0333 222 7171 (Dulux)

Extraordinary as standard

We understand that decorating is about more than just paint on walls. It’s about making clients happy and doing a job you can be proud of.

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