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We promise our paint will give you the perfect colour with a uniform finish and the coverage stated, or we’ll replace it.
We recognise that choosing the perfect colour isn’t easy. Therefore, if you don’t love the colour we will replace it under the Dulux Promise
When you paint a wall, you want a good finish. Our paints will give you an even uniform finish without patchiness
You can be confident in the covering power of our paints. Our paint will give the coverage stated in our product information.
Step one
Email: duluxpromise@akzonobel.com Post: AkzoNobel Customer Advice Centre, The AkzoNobel Building, Wexham Road, Slough, SL2 5DS
Step two
Step three
Upon validation of the claim, a voucher for the replacement product will be sent to you by post within 28 days.
Voucher accepted in B&Q, Homebase, Dulux Decorator Centres, Brewers, Jewson, TP and most independent stockists.
Email: duluxpromise@akzonobel.com Call: 0333 222 7070 (Dulux Trade) or 0333 222 7171 (Dulux)
Terms & ConditionsWe understand that decorating is about more than just paint on walls. It’s about making clients happy and doing a job you can be proud of.