Put an end to 're-dos'

How you work at the beginning of a job can help you avoid being asked to re-do work at the end

Finalising the key details of a project with the customer before you begin reduces the risk of corrections later. Here are some things to bear in mind.

Spell out the details

Put everything you've agreed with the client in writing in the scope of work. Provide as much detail as you can and don't start work without reaching an agreement. Give a full breakdown of which walls are to be painted, the number of coats, the volume and colour codes or names of paint, any preparation and cleaning work, as well as what’s not included. See 'How to create client agreements' for more on what to mention.

Create a one-sheet

A 'one-sheet' highlights the most important aspects of the job and often forms part of the client agreement. While the agreement has all of your terms and conditions, the one-sheet is a useful reminder of the important details: colour codes or names, the expected start and finish dates, preparation work, finishes, what is to be painted and when payment is due. Keep the sheet on site as a checklist.