When clients expect too much, it can only lead to disappointment. Luckily, there are a few ways you can manage client expectations to help guarantee client satisfaction
Everyone has a dream house in his or her mind, and decorating is about trying to bring that dream to life. But it can also mean managing client expectations about what’s possible, so that clients don't end up disappointed.
Begin by finding out exactly what the client wants to achieve. Do they want a tiny space to feel big and airy? Do they have examples of the styles or colours that they’re interested in?
The right colours can transform a room, but there's a limit to what they can do. If a client expects their small space to look like a grand dining hall once it has been decorated, it's important to correct them. Be positive but realistic, and highlight where the quality of natural light or the size of a space will affect the results.